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cx

What is human insight? Why data alone isn’t enough to create great customer experiences

product

Product manager vs. project manager: what’s the difference?

cx

How to build empathy and connect with customers through microcopy

cx

The empathy gap in self-service kiosk experiences

design

5 design terms your design teams want you to know

cx

Designing for digital natives: Are you ready for Generation Z?

design

7 Gestalt principles of visual perception: Cognitive psychology for UX

design

31 prototype testing questions every designer should ask