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Why your customer is the most valuable person on your innovation team

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New report: How world-class companies are
raising the bar for great CX

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3 key insights from Forrester’s
CX Europe 2019

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Weekly roundup: top resources for collecting customer feedback

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3 best practices for SaaS customer onboarding

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How we used Machine Learning to improve Transcripts

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How to strategically deploy empathy to make better product decisions

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Breaking hearts and making stars

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UserTesting and Qualtrics: marrying the narrative with the numbers